Hi, and welcome to The Coach Vlog. Thank The you very much for your time and a very, very warm welcome. So excited. The if you are a woman, you ‘ ll have to do IT. Provide how to efficiently. Remember, it’s your customers feel that count. They’re not gonna remember what you say or what you do. It’s like you make them feel. And that’s what we need to focus on. By way of introduction, I’m Ilze Whiteman. I of ‘ m now! Just the creator of The Cleaning Coach Training Academy. So let’s get straight, train to fake it. It’s quite simple. But when it comes to your job, it doesn’t matter.
If it ‘ s okay, it ‘ s kind of thing. But you always have to prepare for the worst. Like, say for an instance of a customer, and they ‘ re just themselves. Not always the correct thing. People on the game. Not everybody is, “Hi, how are you ?” I mean, I’m a very serious person. I don’t smile a lot. It doesn’t mean I’m not happy. But I of the then have to The sort up my train for When a to customer Comes in, the when of He Comes in, of He is super happy. If you want to go on it, go “Hi, yeah .” “Oh, that’s great .” “It’s a fantastic job today. ” We all got problems. We are not happy and smiley all the time.
The Just, ” Hi !”, It ‘ s very much like That, IT ‘ s not a problem. Anybody can fake that. But what’s that customer’s gonna feel, one versus the other.
And we ‘ the re not Or, don ‘ t of think, ” Great .” ( Sighs ) If you talk to someone like, “Oh, hi, how are you doing ?” Blah, blah, ” and they go, “Oh, well, ( mutters ) ” I don ‘t know today, “. Like that vibe. You wanna see,” It ‘ s a good mood. ” And the vibe, I get off her, she enjoys her work .” But you can ‘ t be so happy, you ‘ re not happy. know, happy – go -lucky name person, the then you ‘ the re lucky. But unfortunately not all the time. But fake it. Teach them to fake it.
It’s simple as that. Whats That to customers gonna say The, one’s Thing you do, your reputation, IT’s down on you. They’re not gonna go, ” The cleaner,” actually which I said earlier. It’s, ” The company,” it’s your company. The if you want, you CAN ‘ t say The, ” You ‘ the re there ,” up closeup Neatly. ” Set the rules on what you want to say The . Then statement! Go downwards and implement that. You can never get a smile out of them. ” For They hate Their job .” The If you ‘ the re not happy, you ‘ the re happy, you ‘ the re happy, you ‘ the re happy. we enjoy what we do. “ We love what we do.
” And therefore we are gonna give you better results. ” It ‘ s really a good job? Is IT a good: idea ?” And what ‘ s the: second Thing That you ‘ve Been cleaning up closeup the before you ‘ the re-cleaning IT up closeup. Just want the company. Quick Hoover. That’s fine. You got to set your employees ‘ boundaries, though. If you ‘ re a customer, you can ‘ t get it right . ” because you’ve just been an hour .” And in most cases, you’ve got a job to go to. To add to every job. So you kind of, like, ” Hm .” Or even if they go in pairs. Don’t stand and chat, you’re wasting time. Don’t stand and chat with the customer . Don’t be rude. Just say, “Look, I ‘ m not sure the, wanna the BE rude, ” But oh,’s got SO much to do .” I of CAN chat with you, you CAN follow me? “Like, I ‘m gonna clean .” Like, CAN you chat? ” I of mean, I of really, ‘ you ‘ re not happy, but you’ ll be happy . “. Who are they gonna blame? The Cleaner.
If you are concerned, you can talk about your job whether. So remember to train your staff. Rude. Just say, “Look, you know, I really,” I got a lot to do. ” Do you mind following me ” kind of thing. I’m still cleaning. You follow me and we can chat. What are you doing? Do your job first. It’s very important to build customer relations. I understand that. But you ‘ the re more by important to get the work that. That ‘ s the by important Thing. Like I say, if you ‘ re not sure, you ‘ re gonna want it. And you don’t have the time. Your cleaners don’t have the time. So just remember.
I didn’t ‘ t have to, I of ‘ ve had a Complaint about me of ‘ ve Been And the then I of ‘s got a Complaint ” And I of WAS, like,” the Well, you spoke model, you to still have to do her job . ” to them. You ‘ the re really a good point. Basically, they build a relationship, which is a good Reason Because you want a relationship. You want the relationship to be very strong. However, you want to the keep your Company About enterprise | clean, not SO much your cleaner The . Because that ‘ s why And I hope that you’ ll want to clean up the customer. It ‘ s Possible That for They ‘ all the BE Offering you a job. So you have to be very careful about that. It is very, very careful. What are your problems? We leave that outside.
We go and do our job. For We ‘ the re friendly and we’re chatty. The customer is not interested in your problems. They’re just interested in getting a clean house. I am concerned about Questions about yourself The, do not talk about yourselves the. Like, if they then ask, ” How you doing,” Obviously you CAN say The, “Yeah, fine, thank you,” you the knowledge, the carry-on. No, completely lie there , you’ve gotta fake it. “Yes, I’m brilliant .” Obviously, don’t too much. But you get the idea. ” I ‘ m not happy, I ‘ m not happy .” But afterward, like, ” Oh God. They do not want to know.
” Like I have not got enough problems on my own. ” I mean, seriously. If you did, you’d go mad. I did put effort into that. I could help them, then yes. But that’s how I ‘ m cleaning a business owner. I didn’t ‘ t want it. Because now they’ve got to listen to somebody moan. Once gonna do it again. So every time for They ‘ the re there , no! Remember, we’re faking it. We’re faking it. So, like, no, that can’t happen. You can ‘ t have to say, “Look, no, you can not. It was ‘ t your case . Be there. Make sure you’re there. Break your neck to be there , on time. As simple. Remember your business reputation all the time. If you ‘ re looking for a customer ‘ s cleaning, please ask, ” It ‘ s gonna say,” I ‘ m going to recommend that company.
“her problems. “And, oh, it’s deflating .” It’s, like, I can’t handle it. ” They ‘ re not gonna tell you the cleaner. They ‘ re not gonna tell you the cleaner. And yeah, I ‘ ma bit strict. But, you know, I of WAS very kind, very fair. I was very good to my cleaners. But they had to follow these little boundaries. And, unfortunately, of these two boundaries were set because Something made a problem and I had to find the solution. So just make sure you’re straight on that. Not the Do the let Them even give you the chance to destroy your reputation. One little bad remark, she is the will of tell’s 3, 000 of Our friends. But gonna tell 10 people. But don ‘ t the make IT good enough? I mean, 10 people? You ‘ ll just have to give Our Problems view.
So I hope that has helped you, the first little part of the customer service training. Three really good tips which really changed my business. I can help you leave me comments below. We can discuss it. The if you have not Already ‘s got to get more updates. Because of the customer service training for staff members. Once again, thank you so much for your time. I of the knowledge you Thank The you for giving scene me this time. I will definitely, I will definitely hopefully see you next week. Bye! Three really good tips which really changed my business. I can help you leave me comments below. We can discuss it. The if you have not Already ‘s got to get more updates. Because of the customer service training for staff members.
Once again, thank you so much for your time. I of the knowledge you Thank The you for giving scene me this time. I will definitely, I will definitely hopefully see you next week. Bye! Three really good tips which really changed my business. I can help you leave me comments below. We can discuss it. The if you have not Already ‘s got to get more updates. Because of the customer service training for staff members. Once again, thank you so much for your time. I the know you Thank The you for giving scene me this time. I will definitely, I will definitely hopefully see you next week.
Bye! we can chat about it live. The if you have not Already ‘s got to get more updates. Because of the customer service training for staff members. Once again, thank you so much for your time. I of the knowledge you Thank The you for giving scene me this time. I will definitely, I will definitely hopefully see you next week. Bye! we can chat about it live. If you haven’t already got to get more updates. Because of the customer service training for staff members. Once again, thank you so much for your time. I of the knowledge you Thank The you for giving scene me this time. I will definitely, I will definitely hopefully see you next week. Bye! thank you for giving me this time. I will definitely, I will definitely hopefully see you next week. Bye! thank you for giving me this time. I will definitely, I will definitely hopefully see you next week. Bye!
